Check iCloud
In iPhone Settings, make sure you are signed in to iCloud, iCloud Drive is on, and MyArk is allowed to use it.
Help center
How can we help?
Find essential answers to get the most out of MyArk, sync your household, and keep reminders up to date.
First steps
Solve the most common issues
Check notifications
Open Settings › Notifications › MyArk to allow alerts. You can then choose the time for all-day reminders in MyArk.
Restart syncing
Check your connection, keep MyArk open for a moment, then close and reopen the app on the affected devices.
Frequently asked questions
About MyArk
Do I need to create a MyArk account?
No. MyArk works without a MyArk account, email address, or password. Your data is kept on your device and in your personal iCloud space when syncing is enabled.
Why is my data missing from another device?
The devices must use the same iCloud account or have joined the same shared household. Check iCloud Drive and your connection, then keep the app open briefly. Initial syncing may take a little time.
How do I restore my Premium subscription?
Use “Restore Purchases” from the Premium screen. You must be signed in to the same Apple Account used for the purchase. This will not make a new purchase.
Can MyArk access my pets’ data?
No. Logbook information stays on your devices and in your iCloud. The publisher of MyArk cannot view or export it.
How do I delete an entry or all my data?
You can edit or delete each entry directly in the app. To remove all MyArk data from iCloud, use iOS Settings › your name › iCloud › Manage Storage.
Is my location tracked all the time?
No. Location is used only during a walk that you start and stop yourself. Your position is never sent to MyArk.
Help us help you
For a faster answer
Include your iPhone model, iOS version, MyArk version, and the steps that lead to the issue. A screenshot can be helpful.
Protect your information
Never send your Apple password, payment details, or personal medical information.
Need veterinary help? MyArk helps organize daily care but does not replace a veterinarian’s advice. In an emergency, contact a professional directly.